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GENERAL TERMS AND CONDITIONS
General Information
The User must carefully read these Terms and Conditions governing the access and use of the website www.ethosoliveoil.pt as well as all its subdomains (hereinafter “Website”), operated by the company O&C Olive Company, Lda, Quinta de São Lourenço, Lda, headquartered at Quinta de São Lourenço 6300-025 Aldeia Viçosa, legal entity with number 508609291 which is also your registration number at the Guarda Conservatory (hereinafter “Olive Company”).
The use of this Website will be governed by these General Terms and Conditions, implying its use an acceptance of them by the User. If you reject these General Terms and Conditions, you must immediately cease using it.
Olive Company may change or update without notice, in whole or in part, these General Terms and Conditions, Terms and Conditions of Sale, as well as the Data Protection and Privacy Policy, entering any changes or updates into force as soon as published in the respective section of the Website. Users are advised to consult regularly the sections of the General Terms and Conditions, Terms and Conditions of Sale and the Data Protection and Privacy Policy to check the most up-to-date versions.
Access to and use of the Website is made available exclusively for personal use and to order products from Olive Company (the “Products”), to access the services offered by Olive Company or to obtain information relating thereto, is therefore not related to any commercial, business, or professional activity of the user.
Olive Company reserves the right to assess Your compliance with these General Terms and Conditions in its sole discretion. The violation of the General Terms and Conditions may imply the withdrawal of the authorization of use granted by Olive Company, under the terms provided herein and, as well, the exercise of your rights to the fullest extent permitted by law.
The User undertakes to indemnify and exonerate Olive Company, as well as its legal representatives, partners and employees, from any damages, liabilities, claims or claims for compensation, including expenses and costs of representation, petitioned by third parties as a result of the use of the Website in terms that are inconsistent with these General Terms and Conditions, and/or because of the violation of the conditions set forth therein, and/or resulting from non-compliance with the representations and warranties contained in these General Terms and Conditions.
The reading of these General Terms and Conditions does not exempt the reading of the Terms and Conditions of Sale.
Authorization of Use
Without prejudice to the other provisions of these General Terms and Conditions, Olive Company authorizes any User to use this Website only for personal or informational purposes, as provided in these General Terms and Conditions. The authorization for use may be revoked by Olive Company at its discretion and at any time. Under the law and these General Terms and Conditions, the User may not copy, use, transfer, rent, sublicense, change, adapt, attempt to modify, or change the source code, reverse engineer, decompile or disassemble, in whole or in part, the content of the Website. By accessing the Website, the User acknowledges and accepts that the content of the Website may be incomplete, inaccurate, not updated, or that it may not meet their needs and requirements.
Content and Limitation of Liability
Access to and use of the Website are activities performed by the User.
The User is solely and exclusively responsible for the use of the Website and its contents. Olive Company is not responsible or liable for the use of the Website on terms not complying with the legal provisions in force by the User.
In particular, the User is solely responsible for the communication of incorrect, false, or third-party information or data, without their consent, as well as for the incorrect use thereof.
The contents of the Website may contain inaccuracies or typos. Olive Company is not responsible, nor can be held liable, by any means or manner, for inaccuracies and errors, any damage caused or resulting from the use of information derived from the Website or through the Website by the User. The User is solely responsible for evaluating the information and content obtained through the Website.
The Website and all information and content published on it may be amended by Olive Company at any time, from time to time and/or without notice.
Whereas any content that may be downloaded or otherwise obtained results from the User’s free decision and is made at his own risk, any liability for damage to computers or any other electronic devices or loss of data resulting from downloading operations carried out by the User, shall be the sole responsibility of the User and shall not be imputed to Olive Company. Olive Company assumes no liability for damages resulting from the impossibility of access to the services made available through the Website or for damages caused by viruses, damaged files, errors, omissions, interruptions of service, cancellation of content, issues related to the Internet, service providers or the telephone and/or telematics connection, unauthorized access, data changes, or related to the absence and/or poor functioning of the User’s electronic devices.
The User is responsible for the safekeeping and correct use of his personal information, as well as responsible for any damage or injury caused to Olive Company or third parties, resulting from the incorrect use, loss, or theft of personal information.
In cases of account creation, the User is responsible for the storage and correct use of their credentials, which allow access to the reserved area of the services. The User is responsible for providing specific information, which must be correct and updated. The User may not choose a Username belonging to a third party to use his identity. You may not use the Username of a third party without your express consent.
The User shall ensure the confidentiality of his password and shall not share it with third parties.
The User is solely and exclusively responsible for any actions performed through his user account, directly or through third parties authorized by the User. Olive Company may revoke the authorization of use, at its discretion and at any time, if the practice of any abusive, fraudulent or illegal act is identified.
Olive Company has taken appropriate technical and organizational measures to safeguard the security of the services provided by it through the Website, to ensure the integrity of electronic traffic data relating to unauthorized forms of use or knowledge, as well as to avoid risks of dissemination, destruction or loss of data and confidential or non-confidential information of the User, contained in the Website, or related to access – unauthorized or in breach of applicable legal provisions – to such personal data and information.
Olive Company does not warrant or warrant that the Website is free of viruses or any other element that may adversely affect its use.
Website Access, Interruption and Suspension
Olive Company makes its best efforts to provide continued access to the Website, however, such access may be suspended, limited, or interrupted at any time regardless of the reason.
Access to the Website may be limited from time to time to allow the recovery, maintenance or introduction of new features or services.
Access to the Website may also be interrupted in cases of “Force Majeure” considered as any cause that disrupts the performance of the Website and that has any impact on the fulfillment of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control and, in particular but without limitation, shall include strikes, terrorist action, invasion, war, threat or preparation for war, fire, power failure, software, hardware or telecommunication or other network failures, interruptions, interruptions or malfunctions, explosions, storms, floods, earthquakes, epidemic or other natural disaster, any legislation, regulation, rule or decision of a State or court.
In any case, Olive Company will use its best efforts to regain access as soon as possible. Olive Company reserves the right to block access to any material and/or remove any material that may, at its discretion, cause a breach of these General Terms and Conditions.
Olive Company reserves the right to terminate User accounts that violate these Terms and Conditions, including in situations where it is verified that the User uses an IP proxy address in order to cover up the use of multiple accounts, or you wish to be identified as being in a country other than the country in which you are actually located, or cause disruption to the operation of the Website by any means.
Protection of Personal Data
The User must read and analyze the Data Protection and Privacy Policy, to understand how the Website collects and uses the User’s personal data, in accordance with the provisions and under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) and other related legislation.
Intellectual Property Rights
All rights are reserved. The Website and all its contents, including without limitation, articles, opinions, other texts, lists, user manuals, photographs, drawings, images, video or audio clips or marketing texts, as well as brands, logos, domain names, and any other elements that may be covered by proprietary rights (including source codes) and/or other forms of intellectual property rights (hereinafter “Material”)are the property of Olive Company or third parties and are protected against use, copying or unauthorized disclosure by national laws and international treaties relating to intellectual property rights.
None of the provisions of the General Terms and Conditions and/or the contents contained on the Website may be interpreted as implicitly conferring, accepting or by any licensed means the right to use any Material by any means, without the prior written consent of Olive Company or the third party owner of the Material or intellectual property rights published on the Website.
The use, copying, reproduction, alteration, republication, updating, downloading, sending by e-mail, transmission, distribution or duplication, or any other abusive act of the Material not specifically identified, but of the same nature, are prohibited.
As a User of the Website, the User undertakes not to use the Material for illegal purposes and not to violate the rights of Olive Company.
You may, however, view and display the content of the Website and/or the Material on the screen of a computer or other electronic device, store such content in electronic form on disk (but not on a server or memory device connected to the Internet) or print a copy of such content for your personal, non-commercial use but you should retain all information relating to intellectual property rights.
Access to the Website does not give the User any right to the content provided by Olive Company.
Hyperlinks for Other Websites
If the Website provides links (“Hyperlinks”) to third party websites or to content made available by third parties (“Other Websites”) Olive Company hereby informs you that the provision of links to such Other Websites is included for informational purposes only and for the convenience of the User. Olive Company does not control the Other Websites and is therefore not responsible for such Other Websites or for the content or products that the Other Websites (including without limitation the reference to social networks) and is not liable for any damages or losses that may result from the use of the Other Websites by the User, as well as for the processing of personal data. Access to any Other Website, through a link on the Olive Company Website, will be made at your sole risk.
You should therefore pay particular attention when connecting to Other Websites through links on the Olive Company Website and carefully read their terms and conditions and privacy policies.
User’s Statements and Warranties
You acknowledge and represent that:
- A) has read and understood these General Terms and Conditions;
- B) is at least 18 (eighteen) years of age;
- C) refrains from reproducing, duplicating, copying, selling, reselling or by any means commercially exploiting the Website or its contents, or part thereof, as well as refrain from using or reproducing the trademarks or any intellectual property rights of Olive Company.
- D) will not publish or use false, libelous or defamatory information;
- E) shall refrain from using, directly or indirectly, the services or the Website for purposes contrary to the law or deviate from these General Terms and Conditions;
- F) will not spread viruses, spyware, adware, rootkit, backdoor or Trojan virus or other similar computer threats;
- G) will not use software or other automatic or manual mechanisms to copy or access control of the Website or its content.
Terms and conditions of sale
To consult the terms and conditions related to the orders made through the Website, the User should consult the Terms and Conditions of Sale.
Miscellaneous Provisions
The nullity of any of the provisions contained in these General Terms and Conditions will be considered to be unwritten, remaining provisions fully in force and producing all its effects.
These General Terms and Conditions shall be governed by Portuguese law and shall be interpreted in accordance with Portuguese law. Any dispute arising out of these General Terms and Conditions or related to them, in the absence of an amicable agreement and negotiated between the parties, will be settled by the Courts of Lisbon, with an express waiver of any others.
The User may contact the Customer Service for any question related to the Terms and Conditions or for any question related to the use of the Website, through the following address025 Aldeia Viçosa or through the email address comercial@ethosoliveoil.pt
Terms and conditions of sale
General Information
The User must carefully read these Terms and Conditions governing the access and use of the website www.ethosoliveoil.pt as well as all its subdomains (hereinafter “Website”), operated by the company O&C Olive Company, Lda, Quinta de São Lourenço, Lda, headquartered at Quinta de São Lourenço 6300-025 Aldeia Viçosa, legal entity with number 508609291 which is also your registration number at the Guarda Conservatory (hereinafter “Olive Company”).
The reading of these Terms and Conditions of Sale does not exempt the reading of the General Terms and Conditions.
Acceptance of Terms and Conditions of Sale
The contract concluded between Olive Company and the User (hereinafter “Customer”) shall be deemed to have been concluded upon acceptance, even if partial, of the order by Olive Company. By submitting an order, through any of the means available for this purpose, the Customer acknowledges having read all the information contained in this document and/or during the purchase process and declares to accept all these Terms and Conditions and Sale.
If the Customer is a consumer (pursuant to article 2, paragraph 1 of Law 24/96, of 31 July), the contract will be considered concluded upon completion of the order through the means available online.
The rights of Customers related to the compensation or reimbursement of expenses, as well as any contractual or non-contractual liability for damages, direct or indirect, to persons or goods, caused by the non-acceptance of an order, in whole or in part, by Olive Company, are expressly excluded.
Product Information
The Customer may only purchase the Products included in the electronic catalog available on the Website, as described in detail in the corresponding information form. It is expressly stated and accepted that the images accompanying the form describing the Product may not be perfect and fully representative of the characteristics of the product, may differ in color, dimensions and may comprise complementary Products. All purchase support information should be considered simply as generic information materials, not related to the actual characteristics of a particular Product. The Customer may request additional information at any time, using the contacts mentioned in these Terms and Conditions of Sale.
The actual receipt of the order is confirmed by Olive Company by email, sent to the email address provided by the Customer. Confirmation via email will include the date and time of execution of the order and the “Customer Order Number”, which should be used in future communications with Olive Company. The message will include all data entered by the Customer, who will be responsible for verifying its correction and, if necessary, will immediately communicate the necessary changes, as described in these Terms and Conditions of Sale.
In case of non-acceptance of an order, Olive Company undertakes to immediately inform the Customer.
Price and Methods of Payment
Olive Company reserves the right to change prices at any time. However, Olive Company undertakes to apply the rates and prices indicated at the time of placing the purchase order.
in the event of a computer error, manual, technical, or of any other origin, which causes a substantial change not foreseen by Olive Company in the sale price to the public, so that it becomes exorbitant or manifestly insignificant, the purchase order will be considered invalid and cancelled.
The prices and Products available on the Website are only valid for purchase orders made through the Website.
The Customer may pay the price, which already includes the fees and taxes associated with the purchase of the Products and delivery charges, through:
- Visa: Payment by Visa Card requires the introduction of the data of a valid credit card. If the information is not valid, an error message will appear, making it impossible to complete the purchase. The total amount of the order is debited automatically.
- MasterCard: Payment by MasterCard requires the entry of a valid card. If the information is not valid, an error message will appear, making it impossible to complete the purchase. The total amount of the order is debited automatically.
- Paypal
- Bank Transfer
Methods, Delivery Times and Expenses
To book simply add the Products you want to the cart, in the upper right corner of the Website, indicate a shipping and billing address and choose the payment method.
The last step of the purchase process is a confirmation message, in which the general details of your order are indicated. At the same time, the Customer will receive in his email an order confirmation email, with all the details of it. If the Customer does not see this last message or receive the order confirmation email, this means that your purchase has not been completed. In this case, please contact our Customer Service at the following email address: comercial@ethosoliveoil.pt
Product prices include all taxes and fees. All prices are expressed in Euros. Payment of the Products by the Customer will be made on the terms defined at the time of order. No amounts will be due to Olive Company that are not specifically on the invoice.
Despite all our verification efforts, sometimes a stock break is possible. In this case our Customer Service will contact you to communicate the rupture of the article(s) and proceed to the respective refund of the amount.
At the time of delivery of the Products ordered, the Customer must verify that the Products delivered correspond to the order form sent in advance by e-mail, and any discrepancies must be immediately communicated.
Right of Free Resolution
Guarantee
The articles marketed by Olive Company in the Online Store, to Customers qualified as consumers, are covered by the legal guaranteed regime, in accordance with the provisions of point g) of article 2 and paragraph 1 of article 12 of Decree-Law 84/2021 of 18 October.
Exchanges
When the Product(s) is damaged(s) at the time of delivery/withdrawal or is not in conformity with the reservation, Olive Company will exchange the Product:
equal, unless the Customer requests the exchange for a different Product, but of equal or greater value.
The Customer must check the packaging and the Product at the time of delivery and/ collection and immediately submit a complaint, or if the carrier, if the Product has signs of being damaged or does not have the contracted characteristics.
The exchange must be previously communicated to the Customer Service of Olive Company, through the email commercial@ethosoliveoil.pt, indicating the order number, as well as the Products to be exchanged, as well as the reason invoked according to the previous number.
The Exchange Product must be returned to the address indicated by Olive Company Customer Service, and the postal costs of this return will be borne by Olive Company.
The exchange of the Product may be done by post. In any case, the exchange will only be made if the Product and the packaging are returned together with the purchase invoice and the Product to be exchanged.
In accordance with the rules applicable as a consumer, the customer has the legally established right to terminate the contract, up to 14 days after its conclusion without presenting any reason.
The free resolution period shall expire after 14 days from the day on which:
- a) that the customer or a third party indicated by the customer acquires physical possession of the goods;
- b) the customer or a third party indicated by the customer acquires the physical possession of the last good in the case of several goods ordered by the customer in a single order and delivered separately;
- c) the customer or a third party indicated by the customer acquires physical possession of the last lot or item in the case of delivery of a good consisting of several lots or items;
- d) the customer or a third party appointed by him shall acquire the physical possession of the first good in the case of contracts for the periodic delivery of goods during a given period;
To exercise the right to free termination of the contract, the customer can contact our Customer Service, by phone 922 207134 or through the email@ethosoliveoil.ptof your decision to resolve the present. However, the customer may exercise the right of free resolution by any means, and the use of any of the means is not mandatory.
To respect the term of free termination of the contract, simply send your communication regarding your exercise of the right of withdrawal before the period of termination of the contract expires.
Effects of the termination of the contract
If the customer terminates the Contract, we will refund the amount paid for the products. We will refund you using the same payment method as the customer used for the original transaction. In any case, the customer will not pay any fees arising from the said refund. Despite the foregoing, we may withhold the refund until we receive the products back, or until the customer demonstrates evidence that he has returned them.
The costs of returning the Product will be borne by the customer.
Information and Complaints
Complaints should be sent to O&C Olive Company, Lda, by registered letter with acknowledgment of receipt to the address Quinta de São Lourenço 6300-025 Aldeia Viçosa or to the email address comercial@ethosoliveoil.pt.
Applicable Law and Venue
The sales contract concluded between the Customer and Olive Company shall be deemed to have been concluded in Portugal and shall be governed by Portuguese law. In the absence of an amicable agreement between the parties, the respective conflicts and disputes of any nature relating to the formation, performance, or interpretation of this Agreement, will be settled definitively by the Judicial Court of the District of Guarda with express waiver of any others.
Alternative Dispute Resolution
In the event of a dispute, the consumer may use a Consumer Dispute Resolution Body:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
In the event of a consumer dispute for online contracts, the consumer may use an “online” dispute resolution (ODR) system, the ODR Platform (“online dispute Resolution”) with competence to resolve disputes regarding contractual obligations resulting from sales contracts or online services. Access the Electronic Alternative Dispute Resolution Platform in sales contracts here. For more information on Portal do Consumidor.